Paradigm has been responsible for the provision of WelComE (Welfare Communications Everywhere) services to the UK MoD since September 1999 and has provided over a million hours of welfare telephone calls since 2003.

Paradigm enables entitled UK military personnel deployed on 2 to 6 month tours to make 30 minutes of Government funded phone calls to any location in the world each week. Users can supplement their call time by purchasing top-ups directly onto their Paradigm account cards, or by purchasing Paradigm’s disposable phone cards from NAAFI / EFI outlets.

Users also have access to internet services that allow use of web-based e-mail, shopping, news, chat and Armed Forces web sites.

Paradigm delivers these services using telephones and PC’s housed in self-contained air-conditioned cabins in countries such as Afghanistan, Iraq and Kuwait providing a 24/7 service.

Telephones are also available on-board Royal Navy and Royal Fleet Auxiliary ships and submarines.

Friends and family are also offered the chance to supplement users call time by purchasing top-ups directly onto the users Paradigm account card by calling into the WelComE Customer Contact Centre (WCCC), as well as leaving voicemail messages for the users to retrieve free of charge from theatre.

If you have any queries, please contact the WCCC on 0800 4334 993 (Freephone number*), or by email at customersupport@paradigmservices.com.

Useful tips for Paradigm Wi-Fi Service

In addition to the existing internet facilities, Paradigm launched it’s Wi-Fi service across main operating bases in December 2008. The following is a brief description of how to make the best use of Paradigm Wi-Fi service.

How do I make the best use of Paradigm’s Wi-Fi service?

1. Use only as a messaging service and not to browse the web or download information

2. Use the mobile version of websites e.g. instead of www.facebook.com, go to http://m.facebook.com

3. If you experience trouble logging on to the Wi-Fi network, this may be because an Op Minimise has been enforced; check for details in theatre

4. If you have any auto updates active other than your antivirus software, ensure that they are turned off

5. Follow the steps in your user guide which is available from the Paradigm engineers on site or via the Bastion or Kandahar WelComE centres

If you are still experiencing problems with the service, please contact the WelComE Customer Contact Centre (WCCC)

WCCC on 0800 4334 993 (Freephone number*),
Telephone: Dial *0 on any Paradigm provided telephone only

*Calls to 0800 numbers are free from a UK landline. Mobile and international call costs may vary. You may wish to check this with your mobile/service provider.
Families and friends wishing to contact the WCCC from overseas, should dial:
+44 (0) 1438 282 121 (standard call charges apply).

The WCCC opening hours are Monday to Friday, 0600 hrs to 2200 hrs (UK time).