Paradigm has been responsible for the provision of WelComE (Welfare Communications Everywhere) services to the UK MoD since September 1999 and has provided over a million hours of welfare telephone calls since 2003.

Paradigm enables entitled military personnel deployed on 2 to 6 month tours to make 30 minutes of Government funded phone calls to any location in the world each week. Users can supplement their call time by purchasing top-ups directly onto their Paradigm account cards, or purchasing Paradigm’s disposable phone cards from NAAFI / EFI outlets.

Users also have access to internet services that allow use of web-based e-mail, shopping, news, chat and Armed Forces web sites.

Paradigm delivers these services using telephones and PC’s housed in self-contained air-conditioned cabins in countries such as Afghanistan, Iraq and Kuwait providing a 24/7 service.

Telephones are also available on-board Royal Navy and Royal Fleet Auxiliary ships and submarines.

Friends and family are also offered the chance to supplement users call time by purchasing top-ups directly onto the users Paradigm account card by calling into the WelComE Customer Contact Centre, as well as leaving voicemail messages for the users to retrieve free of charge from theatre.

If you have any queries, please contact the WCCC on +44 (0) 1438 282 121 (standard call charges apply), or by email at customersupport@paradigmservices.com.

The WCCC opening hours are Monday to Friday, 0600 hrs to 2200 hrs (UK time).