The Paradigm Customer Care Team provides a first class experience for customers and users. Paradigm is unique in bringing fully staffed commercial best practice into the military arena. With two custom-designed contact centres and a dedicated support team, Paradigm offers an experienced, multi-lingual customer support package that covers:

• Customer Care
• Order Handling
• Service Planning
• Network Planning

Our UK-based WelComE Customer Contact Centre (WCCC) is designed to provide customers with a single accessible and convenient point of service. The WCCC exists to provide a speedy and responsive service whenever you need it.

The team of customer service representatives are there to help family and friends who wish to top-up the Paradigm account cards of their loved ones.

The team can also help with all in-theatre queries regarding the WelComE services by providing the following assistance:

• Card management
• WelComE account card enquiries
• Registration for auto top-up service on the “private” side of the account card
• Families and friends top-ups
• PIN queries
• Internet queries
• Website unblocking requests
• Fault reports.

The WCCC is open Mon-Fri 0600hrs to 2200hrs (UK time).