To apply for a vacancy, candidates will need to contact Exemplar Group.

Email - paradigm.admin@orbitrecruitment.com
or telephone +44 (0) 1633 225461

• Network Support Engineer - 50005561

  19/08/10

  NETWORK SUPPORT ENGINEER
  Job Definition:
  Provide specialist technical support to Network Operations staff on terrestrial network to aid in faultfinding and service restoration.
  Test and commissioning of new equipment to support the skynet 5 commercial network.
  Provide support to Service planning staff to determine optimum routing and connectivity through network.
  Monitor network performance to identify and pre-empt capacity bottlenecks or connectivity difficulties.
  Liaise with external network engineers and user technical staff to assist in service interruption resolution.
  Develop and maintain network operations technical documentation.
  Configuration of Cisco Routers, Meridian voice switches, Volcality muxes, and Nortel Passports together with satellite modems and RF required.
  Use and configuration of Cryptos.
  Provide 24/7 on call technical support on a rotation basis within the team.
  Responsible to:
  ENGINEERING MANAGER – KIRSTY RICHARDSON
  Responsible for:
  
  Primary Duties:
  •
  Essential Competencies:
  • Data Communications Engineering or other relevant qualifications.
  • Knowledge of ATM, TCP/IP as well as synchronous and asynchronous communications protocols and Nortel Passport and similar switch equipment.
  Desirable Competencies:
  • Knowledge of satellite communications systems.
  • System engineering experience an advantage.
  Previous Experience:
  Essential: Work in engineering support role, field service engineer
  Desirable: Knowledge of UK Military Satellite Communications System.
  

• Network Support Engineer - 50003652

  19/08/10

  NETWORK SUPPORT ENGINEER
  Job Definition:
  Provide specialist technical support to Network Operations staff on terrestrial network to aid in faultfinding and service restoration.
  Test and commissioning of new equipment to support the skynet 5 commercial network.
  Provide support to Service planning staff to determine optimum routing and connectivity through network.
  Monitor network performance to identify and pre-empt capacity bottlenecks or connectivity difficulties.
  Liaise with external network engineers and user technical staff to assist in service interruption resolution.
  Develop and maintain network operations technical documentation.
  Configuration of Cisco Routers, Meridian voice switches, Volcality muxes, and Nortel Passports together with satellite modems and RF required.
  Use and configuration of Cryptos.
  Provide 24/7 on call technical support on a rotation basis within the team.
  Responsible to:
  ENGINEERING MANAGER – KIRSTY RICHARDSON
  Responsible for:
  
  Primary Duties:
  •
  Essential Competencies:
  • Data Communications Engineering or other relevant qualifications.
  • Knowledge of ATM, TCP/IP as well as synchronous and asynchronous communications protocols and Nortel Passport and similar switch equipment.
  Desirable Competencies:
  • Knowledge of satellite communications systems.
  • System engineering experience an advantage.
  Previous Experience:
  Essential: Work in engineering support role, field service engineer
  Desirable: Knowledge of UK Military Satellite Communications System.
  

• Senior Commercial Officer - 50004884

  19/08/10

  SENIOR COMMERCIAL OFFICER
  Job Definition:
  The role will be within the Transaction Management function of Paradigm, the Senior Commercial Officer will provide contractual and commercial support to various operational contracts as directed. The Senior Commercial Officer will be based in the Hawthorn office and will have responsibility for commercial acitvies as assigned as well as supporting the project teams in obtaining export licenses and other associated export documents.
  Responsible to:
  Commercial Manager based in Hawthorn
  Responsible for:
  • Managing commercial and contractual aspects of the allocated customer-facing services contracts, this may include the introduction of new services any contract renewals.
  • Managing commercial and contractual aspects of the related sub-contracts required in support of such contracts.
  • Managing commercial and contractual aspects of specified 3rd party contracts, from interaction with the Customer to the management of associated sub-contracts.
  • Responsible for managing export matters in relation to all operational contracts and new business opportunities, this will include the management of existing export licences (OGELs etc) and also the application for new licences, Technical Assistance Agreements etc. Advise all areas of the business on matters relating to export.
  • Specific tasks, such as the implementation of Non-Disclosure Agreements, Supplier Agreements and Task Approval Forms, as required under any contract of responsibility, including associated sub-contracts.
  Primary Duties:
  • Administer existing contracts in accordance with company procedures and contractual requirements, to ensure efficient and accurate performance of commercial activities and prompt payment of invoices.
  • Develop rapport/relationship with customers to assist in the prompt progression of orders and payment of invoices
  • Act as the main commercial point of contact on specified contracts for the customer and the sub-contractors, arranging meetings and discussions as required to ensure the smooth operation of these contracts over the concession period.
  • If additional future requirements in excess of baseline services emerge, the responsible for liasing with the Project / Bid Manager to establish the nature of the requirements, manage commercial aspects of the bid activities, prepare bid and vet paperwork, negotiate terms and conditions of subsequent contracts (where applicable) and manage all aspects of the pursuant contract (and sub-contracts), including change notices and so on.
  • For additional future requirements, liaise with sub-contractors to obtain quotations and proposals, negotiate prices, negotiate terms and conditions of subsequent contracts and contract amendments, issue Limits of Liability when required, raise orders and manage the contracts when awarded.
  • Provide a commercial service to other personnel within Paradigm, including the implementation of Non-Disclosure Agreements, the provision of commercial advice and assistance with profitable solutioneering.
  • Work with the Finance department in the creation of accurate vet material and offer letters and attend tender vets for programmes of responsibility.
  • Ensure that risks are identified and minimised or offset where possible on nominated contracts / programmes.
  • Work flexibly on programmes as directed by the Commercial Manager and the Commercial Manager (Operations), providing support in business and other reviews and providing commercial explanations to other areas where required.
  • As required, support the Commercial Manager in maintaining and updating departmental processes, procedures and policies and attend Commercial workshops.
  • Manage the existing export procuedure for all areas of the business and act as the key point of contact for all export related questions both on existing contracts and new opportunities.
  • Ensure professional competence, best practice, efficiency and responsiveness.
  
  Essential Competencies:
  • Experience of dealing with MOD and/or a variety of international customers.
  • Experience of negotiating and managing contracts with customers and suppliers.
  • Understanding of general contractual terms (including MoD specific terms) relating to equipment and service provision.
  • Ability to work on own initiative, under pressure and with attention to detail.
  • Ability to operate at all levels, both internally and with supplier and customer staff, travelling between Paradigm, Telecom Services, customer and supplier sites as required.
  • Good interdepartmental interface skills.
  • Good presentation and communication skills
  • Good planning and organisational skills
  • Good PC skills (Excel, Word, Project)
  Desirable Competencies:
  • Knowledge of customer base and industry segment
  • Experience and knowledge of UK/US/EU export legislation
  Essential Training Requirements:
  • Degree level or equivalent qualification with at least five years experience in a commercial role.
  

• UK Capture Manager/Sales Manager - 50006125

  20/07/10

  The candidate must have demonstrable sales success against annual targets
  
  Proven (and demonstrable) track record in Sales and Business Development in a defence marketplace (achievement of revenue targets, sales growth figures, etc) is essential for this role
  
  
  Outline Job Profile
  
  Reporting directly to the Business Development Director and working with the UK military advisor, this person will be responsible for conducting successful sales campaigns with the UK MOD in the field of military satellite communications services to extend Paradigm’s business beyond the existing Skynet 5 boundary.
  
  The Sales Manager will be responsible first and foremost for the generation of new business sales revenue, but also for the overall development and growth of the company’s profile and reputation. This will entail developing and managing capture plans to declared customer needs and also proactively influencing future concepts, initiatives and planning within both the customer environment and Paradigm business to developed profitable capability not recognised by UK MOD
  
  The Sales Manager will be responsible for managing prospects through the entire sales process from identification, to capture and to handover to the relevant product management teams. This entails:
   Identifying new opportunities for increasing the usage of existing services
   Gathering and interpreting customer technical, programmatic and commercial requirements
   Writing and managing win strategies
   Managing and producing proposals
  
  The Sales Manager will
   Be set an annual (and longer term) Orders, Revenue and Profit target
   Be given full responsibility for developing specific major prospects with the UK MOD above and beyond Skynet 5 CISD opportunities such as Miscellaneous Services
   Actively pursue new business with the UK MoD
   Be required to make presentations to customers on a regular basis
   Support exhibitions and shows as required to target specific customers
  
  The Sales Manager will be liasing directly with UK military customers and must therefore be comfortable in a defence environment dealing with personnel up to director / 1* level.
  
  Qualifications and/or Skills
  
  Proven (and demonstrable) track record in Sales and Business Development in a defence marketplace (achievement of revenue targets, sales growth figures, etc)
  Degree qualified or equivalent experience (technical type degree preferred, sales and marketing acceptable)
  Excellent communication skills – demonstrable experience in report writing, presentations and production of proposals
  Driving license
  Ability to travel
  
  Previous Experience
  Essential:
  Candidate must have >5 years experience in a defence or government sales environment
  
  Candidate must have experience of sales in a service delivery industry
  
  A military service background is not essential for this role
  
  Candidate must have proven ability to manage a customer relationship from start to finish and to capture the business.
  
  Post to be based at Stevenage or Hawthorn depending on candidate suitability and location.
  

• Terminal Support Engineer - 50006089

  07/07/10

  Job Definition: Support of Paradigm owned transportable satcom terminals, providing telephone support to user, undertaking trials and faultfinding, production of support documents. Vsits to users unit for maintenance and support activities both on land and sea. Any other duties as delegated by Support Services Manager.
  Responsible to:
  • Support Services Manager
  Responsible for:
  • Support to internal and external customers using Paradigm owned Transportable Satcom Terminals.
  Primary Duties:
  • Maintenance and Support of Paradigm Transportable Satcom Terminals.
  Essential Competencies:
  • Maintenance to Level 2 of Transportable X-Band and Ku-Band Satellite Ground Terminals
  • Ability to fault find to LRU level
  • Ability to set up and operate Transportable Satellite Ground Terminal
  • Clean Driving Licence
  • Good IT skills with very good knowledge of MS Office applications
  • Ability to produce clear and concise technical reports to meet tight timelines
  • Ability to work in a close knit team without causing friction
  Desirable Competencies:
  • Knowledge of current UK MOD Satcom systems. Rececent deployed operational experience an advantage
  • Able to deploy for short periods both within the UK and to MOD operational theatres to support depoyed Satcom Terminals
  • Experience of IP Based communications systems
  • Experience of interconnecting CISCO devices
  • Radiation Protection Supervisor Qualification
  Essential Training Requirements:
  • Basic Satcom Training
  • Cosolidated modems course
  Desirable Training Requirements:
  • Basic Datacomms Course
  • Passport Switches
  • Vocality Multiplexers
  • Internecting Cisco Networking Devices
  

• Technical Security Manager - 50006089

  07/07/10

  Paradigm Services Technical Security Manager
  
  Outline Job Profile
  
  Responsible for all matters relating to Technical Security and security accreditation of systems within the Skynet 5, Paradigm Augmentation Network (PAN) and Paradigm Site Interconnect Network (PSIN) boundaries.
  
  The post-holder will be the Paradigm Services focal point of contact responsible for the management of all technical security issues; ensuring that they are addressed from the outset of any new project or service. They will provide design support and consultancy to achieve security accreditation, maintaining security accreditation through the life of the project or service.
  
  The will also Chair the Security Accreditation Working Group, which is tasked with coordinating and reporting all aspects of security assurance in order to achieve security accreditation. This will involve the management of the production of Risk Management and Accreditation Document Sets, Security Assurance Cases and Security Operating Procedures.
  
  Specific responsibilities include:
  
  • Management of system technical security requirements throughout the project/service lifecycle.
  • Provision of technical consultancy and support to the Paradigm Services Engineering function to ensure suitable security architectures are implemented and maintained.
  • Delegated role and functions of the Security Assurance Co-ordinator as detailed in Defence Manual of Security (JSP 440).
  • Managing technical security-related Change Requests and technical investigations.
  • Reporting technical security issues and progress to the Engineering Management Team and Systems Engineering Working Group.
  
  Qualifications and/or Skills
  
  • Thorough knowledge of the Security Policy Framework (SPF) and/or Defence Manual of Security (JSP 440).
  • Sound knowledge of crypto products and procedures.
  • Degree level education.
  • Good written communications and briefing skills.
  • Pragmatic management style.
  
  Previous Experience
  
  • Manager or engineer with a proven track record in INFOSEC or technical security related activities.
  • Experience in the MOD security accreditation process.
  • Experience in dealing with the MOD, particularly negotiating with DE&S.
  • Exposure to Project Management or IT Service Management
  

• Senior Consultant Engineer - 50000217

  07/07/10

  1.3 Responsible for:
  Providing engineering consultancy to a wide range of customers within ASV and Paradigm, with an emphasis on supporting studies that will examine the evolution of Beyond Line of Sight (BLOS) communications within the developing UK Defence Core Network Services (DCNS). This will involve managing and participating in systems and service engineering activities aimed at developing end-to-end communications network designs and their constituent elements from the perspective of data transport, network management, information assurance and security domain partitioning. Since GEO satellite communications will endure as a fundamental constituent of the DCNS BLOS core, the consultancy role will include significant participation with ASV/3S and Astrium Satellites in the development of next-generation military satellite payload system designs operating in the UHF, SHF and EHF bands.
  
  1.4 Essential Competencies:
  • in digital telecommunications
  1.5 Desirable Competencies:
  • Familiarity with the following specific topics highly desirable:
  • Satellite payload design, including advanced antennas and digital processors.
  • Satellite payload system test methods, analysis and requirements
  • UK and US military satellite systems.
  • Radio management of satellite networks
  • System design at network level including advanced modem waveforms for military systems
  
  
  • Familiarity with the following topics desirable:
  • UK military communications doctrine, policy and CONOPS
  • End to end communications service provision
  • Frequency co-ordination and related ITU procedures
  • Concept level design of payloads and generation of corresponding requirements and mass/power estimates
  • Use of cryptographic separation within multi-level secure networks
  • Contended bandwidth / RF DAMA systems including DVB-RCS
  
  1.6 Essential Training Requirements:
  • Electronic Engineering / Physics education and training
  1.7 Desirable Training Requirements:
  • Language Skills Useful (French, German)
  

• SatCom Network Systems Engineer - 50002051

  07/07/10

  Job Definition:
  
  The New Service Engineering Team is the ‘engineering glue’ between the various teams which combine to deliver a complex New Services (BD, Customer Services, Innovations, Pre-Sales, Network Ground & Space Systems Engineering, Service Project Management and Customer Operations). To act as member of New Service Engineering team responsible for the systems design of new managed end-to-end telecoms services, and for supporting their introduction into service. The role involves network systems design of telecoms services utilising a SatCom component, taking into account all aspects required to deliver the through-life managed service business case. In particular, the role will also involve taking a proactive systems implementation role at the integration, verification, and commissioning/acceptance phases, ensuring that new services can be supported/managed through their whole life cycle to optimise the business case for each project
  
  Responsible to:
  Martin Agnew, New Service Engineering Manager, Telecoms Services Engineering Directorate, Astrium Services, EADS
  
  Responsible for:
  Design & Implementation of manageable SatCom Telecoms new complex services which can be efficiently and profitably be supported by the relevant Telecoms Services BU Operations teams.
  
  Primary Duties:
  New Service & System:
  Design
  Integration
  Validation & Verification
  Commissioning/acceptance support
  Documentation: both external Assurance and Internal Service Support
  Essential Competencies:
  Ablility to specify services and decompose to real system/sub-system specifications, as well as a proven track record implementing networks hands-on. Including the ablility to trade-off capacity, latency, availability, QOS & Through-Life Cost-of-Service (COS)...
  RF/MM-wave Systems including Antennas and propagation
  Modems (QAM)
  Networking: IP, TDMA & Serial
  Product development eg. mechanical, thermal, EMC…
  Excellent communicator at a verbal and written level.
  Excellent inter-personal skills, demonstrated across functions within and outside engineering
  Good personal time-management and prioritisation skills
  Good Problem Solving Skills
  Business Proficient – in particular, cost modelling for through-life costs of service. Commercially Proficient - for sub-contract commercial conditions, assisting Commercial Department to prepare NDA's, patents, sub-contract development
  Desirable Competencies:
  SatCom
  Cryptographic devices and related Security issues
  DVB-RCS &/or iDirect IP-over-Satellite systems
  ATM Networking
  VoIP
  Business skills
  Good working understanding of sub-tended networks and issues which might arise at our interfaces.
  Good Project Management skills
  Essential Training Requirements:
  Engineering graduate with at least a good second class degree, or equivalent.
  At least five years industrial experience, with at least three years as a network systems engineer.
  Detailed technical knowledge, and first hand experience of, at least four of the following: MM-Wave & RF/Antennas/Propagation; RF Systems; IF/ADC/DAC up to and including MAC Layer & DSP; Wired Data Networks from Hardware/Systems; Crypto/Security; Packet switched Networking; Circuit switched Voice Networks & VoIP; Power systems including a safety and EMC perspective; Mechanical & Thermal Systems; Embedded & Real time Software with hardware high-speed digital awareness; Distributed Network Management, Databases & Billing; Network configuration control and network health/optimization; …
  Desirable Training Requirements:
  Cisco Certified Training (CCNA or above)
  
  

• Reacher FOB 180 Day Maintenance - 50005468

  07/07/10

  REACHER FOB 180 DAY MAINTENANCE TRAINING INSTRUCTOR
  Job Definition:
  Training Development and Training Administration of personnel deploying to Operation Herrick for the 180 Day Maintenance duties associated with Reacher Terminals located in Forward Operating Bases (FOBS).
  1.1 Responsible to:
  Paradigm Training Manager
  
  1.2 Responsible for:
  N/A
  1.3 Primary Duties:
  You will be responsible for the ensuring the delivery of the following subjects by the relevant Subject Matter Experts (SME’s) working within Reacher Setting to Work (STW).
  
  • LOLER, PUWER and 17th Edition Electrical Regulations
  • Air Conditioning and Environmental Conditioning Units
  • Reacher Baseband Configuration
  • Harrington Generator Maintenance
  • Vertex 2.4m Antenna maintenance
  
  • Requirement to deploy overseas for 2 x two month periods per annum for supplementary in-theatre training to cope with skill fade should MoD personnel not have been involved with Reacher Terminals for a period of time.
  • Training Evaluation of Reacher 180 Day Maintainers and to aid in Reacher 180 Day maintenance in support of Paradigm’s customers
  1.4 Essential Competencies:
  • Attended and passed a Reacher Med/Large Maintainers Course.
  • Ability to Train MoD Operators/Maintainers
  • Ability to fault find to LRU level.
  • Experience in operation and maintenance of transportable satcom terminals.
  • CISCO and Passport experience.
  1.5 Desirable Competencies:
  • Knowledge of UK MOD Satcom systems.
  • ONC or HNC in Telecommunications
  1.6 Essential Training Requirements:
  • Transportable Satcom terminal experience
  1.7 Desirable Training Requirements:
  • Recent experience of MOD deployed operations overseas
  1.8
  

• MOC Manager - 50006100

  07/07/10

  1.1.1 Responsible to:
  Paradigm Service Assurance Manger
  
  
  
  1.1.2 Responsible for:
  Provide the co-ordination and control to the day to day operational tasks undertaken on the Skynet and Paradigm Augmentation Networks ensuring service provision and excellence to all customers. Providing incident management support where required and the management of technical issues associated with the Skynet and PAN networks on a daily basis and working with supporting personnel in determining engineering priorities to resolution, whilst ensuring close liaison with internal and external customers, engineering departments and agencies.
  
  
  
  1.1.3 Primary Duties
  · Deputise for Service Assurance Manager when required
  
  · Co-ordinate operational activity within the Main Operations Centre and Stevenage Network Operations Centre for both Core and PAN services with CORE and PAN leads
  
  · Track and control Incident Management activities
  
  · Close liaison with 3rd and 4th line engineering teams
  
  · Manage the successful and timely resolution of all service related incidents and ensure that the senior management are kept informed of progress.
  
  · Ensure network integrity and liaise with security staff as required
  
  · Providing daily operational updates to the Service Assurance Manager
  
  · Prepare statistical reports pertaining to system performance on a monthly basis or as requested by Senior Management
  
  · Close liaison with SERCO Ensuring operational procedures are maintained and updated
  
  · Develop and implement procedural updates
  
  · Work within the agreed service levels to ensure customer satisfaction targets are met through following processes, operational involvement and team working.
  
  · Attend design reviews to ensure the development of readiness for system delivery into Operation and management by Operations Staff
  
  · React as a point of escalation, on call an on call basis out of hours, for Network Management staff
  
  · Act in close liaison with the Problem Manager in order to support root cause analysis processes
  
  
  
  1.1.4 Essential Competencies:
  · Experienced in the operational management of complex integrated networks
  
  · Versatile and experienced systems engineer qualified to HND Level or above
  
  · A background containing theoretical and practical experience in satellite communications networks.
  
  · Extensive experience in ground systems engineering.
  
  · A proven track record in service delivery and support
  
  · Highly motivated self starter with a strong organisational and time management skills and able to work under pressure
  
  · Demonstrated capability and flexibility in dynamic environments
  
  · A good knowledge of networks (LAN/WAN) including routing and configurations
  
  · A good knowledge of security products (Firewall / IPS / Remote Access)
  
  · Excellent written and communications skills.
  
  · Able to manage own level of technical knowledge development to ensure up-to-date industry standards and trends.
  
  · SC Clearance
  
  
  
  1.1.5 Desirable Competencies:
  · Military Operational experience.
  
  · Excellent Interpersonal skills.
  
  · A technical understanding of Paradigm Operations
  
  
  
  1.1.6 Essential Training Requirements:
  · MS Office Tools.
  
  · Exposure to MoD Customer Networks.
  
  · LAN/WAN Technologies
  
  · Systems Engineering
  
  
  
  1.1.7 Desirable Training Requirements:
  · Crypto Trained
  
  · ITIL Foundation
  
  · Prince2 Foundation or other approved Project Management qualification